We have received reports of a new tactic being used by platinum sellers in the game wherein they claim that the gold they are selling comes directly from the developers. The EQII team wants to make it perfectly clear that we do not provide in game currency or items to any of these services and any transactions with them are not sanctioned.

The developers are constantly working to identify and effectively counter the activities of these platinum sellers in our game, and strongly encourage all players to file a '/petition' each and every time you are made subject to messaging from these people. You can also use the '/report' command to capture in-game text examples of this messaging, and to flag inappropriate in-game mail sent to your characters.

With your understanding and assistance we are able to identify and remove these people from the game. The CS team is working hard to handle your petitions and reports on this issue as quickly as possible, and partnering with the Dev team in finding ways to permanently counter the tactics of the platinum sellers.

For more information on knowing how and when to petition, please review this FAQ in the official forums.