What is Living Legacy?

Living Legacy is a summer long celebration in honor of the millions of past, present and future players of EverQuest games. For full details stay tuned to http://www.eqlivinglegacy.com

Where do I go for more info?
All the details regarding the program are available at http://www.eqlivinglegacy.com/. Monthly email updates will be sent to the newsletter members providing new information and details on upcoming events. All the terms and conditions of the programs are located on the site as well.

Where can I find the event schedule?
The EQII launch pad will have a fixed button ad that will be up all summer long and will direct you to the event page. The event schedule is located at http://www.eqlivinglegacy.com/

What kind of Claim Items will I receive?
• EverQuest – Returning players will be able to claim a returning player bundle on one character.
• EverQuest II: Returning players will receive a unique bundle of in game items that they are able to /claim. You will be able to claim these on 12 different characters.

Help! I can't find my characters?
In the past, both EverQuest and EverQuest II have had server merges / consolidations to manage server populations. If your account was inactive during this time you may not have been aware of this and your character may have been moved to another server. If you still cannot find your characters after trying the suggestions below, please petition for further assistance.

  • For EverQuest: If the server has been merged please see this list to determine the server your character would have been transferred to: Characters under level 10 that had not been logged in for over 6 months were purged during the consolidation.
  • For EverQuest II: Check to make sure you are in the correct Region: In the top right hand corner of the EverQuest II EULA screen you have the option to change your region, depending on where you play.
    -UK servers: Splitpaw and Runnyeye
    -FR server: Storms
    -DE servers: Innovation and Valor
    -JP server: Sebilis
    All other servers are in US region. Note: if you played on any of our European PvP servers, those characters were consolidated to Venekor in the US region. We do not suggest that you use the drop down character select screen upon your first login after an extended absence. Select Play with the "Select Character" option on the drop down menu to view all characters on your character select screen. Once you have successfully logged in the first time, your character cache will be updated and you will be able to use the quick character login.

I found my characters but never wanted to be on this server, can I transfer?

  • EverQuest: We will move characters if they were on the Stormhammer server to the server of the players choosing; but we have no plans otherwise for free server transfers. If this applies to you, please petition a GM to recover and transfer your character. Please remember to specify which server you would like to be moved to.
  • EverQuest II: In the past, we have preformed some server consolidations in order to better manage our server's population. If your character was on another server and you last played prior to February 2006 your original server may not be available. See this article for more information on our 2006 server merges.

    Players who wish to make use of our Character Transfer Service can find it them on our website. EverQuest CTS - EverQuest II CTS

My character name has an X on it now. How can I fix it?

  • EverQuest: If you are participating in this promotion, please petition for assistance and we will attempt to remove the X if possible. If your original name is not available, customer service will assist you with finding a new name. Please review our EverQuest Naming Policy prior to the GM flagging your character for a name change.
  • EverQuest II: If your character was originally created on another server and were moved as part of a server consolidation, you may have the ability to rename your character. Type /rename along with your requested new name. If you are not able to use the rename command, please petition a GM for assistance. When submitting your petition, please include which server your character was created on if you can. Please review our EverQuest II Naming Policy prior to submitting your request.

I am a long time subscriber but I don't have SoF/RoK. How can I benefit from this program?
The Living Legacy is a summer long celebration that will have different phases. While the initial launch is directed towards our returning players, we will have other areas that will include current subscribers. Keep an eye out for information at http://everquest2.station.sony.com/living_legacy.vm

Do I need a valid CC to enjoy this promotion?
All qualified accounts have been given 54 days of play time to participate in the Living Legacy promotion.

When this promotion ends will I be charged automatically or do I have to subscribe?
If you wish to keep playing after the promotion has ended, a window will appear after you log into the game asking you to re-subscribe. Should you wish to activate your account at that time, the game will step you through the process of purchasing a recurring subscription to the game.

Do I get to keep the expansion software if I subscribe?
Yes. Expansions added to qualified accounts are permanent, so there is no time limit on whether or not you'd like to keep your expansions.

Which accounts are given free time?
All inactive subscribers in good standing and trail accounts as of April 30th, 2008, can play EverQuest and EverQuest II with the latest content at no charge during this promotion.

Why are you giving away free time to cancelled players?
This celebration is meant to include all players who have helped build the EQII legacy. We are giving back and rewarding our loyal and active players by allowing them to earn up to 20 free months of gameplay in the recruitment campaign. In addition, most of the events this summer are themed for active players.

How long will the promotion last?
Free time for EverQuest will run from June 2nd, 2008 through July 25th, 2008 and will end on July 31st, 2008 for EverQuest II

Do I have to buy the game when I convert?
No you do not have to buy any additional software. If you convert to a monthly sub you can continue playing Rise of Kunark and keep the all-in-one pack.

What happens if I subscribe now? Will I still get to play free until the end of the promotion?
When you choose to re-open your subscription, you will be billed at the end of the promotional period.

How and when do I get the discount key?
To qualify for the discount key you must convert from a free playing account to a paid subscription during the timeframe of 6.02-10.12.08. The discount key will be sent via email, the first week of Nov to your registered email address associated with your Station Account. To redeem the discount you must purchase the next upcoming expansion from Station Store between 11.04 - 12.21.08. You will need to enter the code in a form during the purchase process.

Where can I download the game?
Please click on this link to take you to our Knowledge Base, which will instruct you on how to download EverQuest or EverQuest II.

I forgot my station name?
Please see this article regarding reactivating an old account: http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=154

How do I change my email address?
This link will take you to our Knowledge Base's instructions on how to change the email address associated with your account.

What happens if I cannot remember my password?
You can go to our Station.com website to retrieve both your password and your station name.

Are these real players in the print and online ads?
The people featured in the ads are actually player photos and testimonials taken at are latest Fan Faire event held in Vegas.

When does the recruitment campaign start?
The recruitment campaign is scheduled to start July 1. As we get closer to the launch date more information will be able to help guide users through the whole process.

How many invites can I send out?
There is a limit of 20 invites that can be sent out. There will be an account interface so you can keep track of who you send them to and how much you have left.

When and how will I know if my friend converts?
Your account interface will show you the status of your invited friend. Once your friend converts in the qualifying time period of 7.01-9.30.08 it will take 16 days to confirm payment and be added to your account.

If I recruit others, When will I be credited with my free time?
The free time will be added on to the end of you then-current subscription plan. Once your recurring plan ends you can start to enjoy all the free gameplay time you earned.

What is the LoN starter deck?
Legends of Norrath is an EQ/EQII online trading card game where you can earn actual loot. You can choose to play in EQ or EQII. The starter deck is a set of cards to get you going in the game.

How do I petition if I need help?
• To petition help from one of our Game Masters you can use /petition while in game or from our website offline at http://www.station.sony.com/support/ Instructions on how to use the petition system are available for both EverQuest and EverQuest II

• For Tech Support, Account, and Billing assistance: Use the following link to access the Tech interface